AI In Field Services: Crawl, Walk, Run

Jeffrey Klein, Managing Director | Anil Kumar, Managing Director | David McGraw, Senior Director

Service / Industry: Technology Services,

Over the last few years, AI has been in action. With dynamic pricing, predictive maintenance and real-time optimizations, AI is actively reshaping industries. In the field services sector, where business manage tons of data, there is a massive opportunity for improvement. Now is the time for companies to be specific about what they want to fix, and plant the seeds for lasting transformation.

AI In Field Services: Crawl, Walk, Run

In the inaugural episode of AI-Driven Performance Improvement, host and A&M Private Equity Generative AI leader Anil Kumar is joined by Managing Directors Brian Long and Ben Taylor, to unpack the real-world applications of AI, how AI is tackling tough challenges like labor shortages and scheduling gaps, and how companies can make smarter decisions and streamlined operations. Listeners will learn about the “Crawl, Walk, Run” approach: a strategy that begins with small, ROI-focused initiatives and scales up over time. Anil, Brian and Ben discuss what excites them most about the evolving role of AI in field services and offer actionable guidance for companies looking to embrace innovation.

Whether you’re looking to future-proof your operations or to stay ahead of industry trends, this episode delivers expert perspectives and strategies you can apply today.

Listen to Episode 1

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Authors

Jeffrey Klein

Managing Director

Jeffrey Klein is a Managing Director with Alvarez & Marsal’s Private Equity Performance Improvement in New York. He specializes in interim management for information technology (IT) initiatives, and is frequently engaged for IT pre-acquisition diligence, planning for mergers, acquisitions and divestitures, and TSA creation and analysis.

Anil Kumar

Managing Director

Anil Kumar is a Managing Director and Generative AI Leader with Alvarez & Marsal’s Private Equity Services New York. He specializes in pre-acquisition technology diligence and post-acquisition technology transformation in support of private equity investments. Mr. Kumar has experience in generative AI implementation with a specialization in Natural Language Processing, Large Language Models and Vector Database.

David McGraw

Senior Director

David McGraw is a Senior Director with Alvarez & Marsal Private Equity Performance Improvement in Miami. He specializes in the application of generative artificial intelligence and AI to improve performance and create value across business functions.